Privacy policy

PRIVACY POLICY

This Privacy Policy describes how RESINOVA (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from resinova.online (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

HOW WE COLLECT AND USE YOUR PERSONAL INFORMATION
To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

PERSONAL INFORMATION WE COLLECT
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
- Basic contact details including your name, address, phone number, email
- Order information including your name, billing address, shipping address, payment confirmation, email address, phone number
- Account information including your username, password, security questions
- Shopping information including the items you view, put in your cart, or add to your wishlist
- Customer support information including the information you choose to include in communications with us

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect through Cookies
We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

Information We Obtain from Third Parties
Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
- Companies who support our Site and Services, such as Shopify
- Payment processors who collect payment information to process your payment in order to fulfil your orders and provide you with products or services you have requested
- When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We may combine the information we collect from you with information from other sources.

HOW WE USE YOUR PERSONAL INFORMATION
- Providing Products and Services. We use your personal information to provide you with the Services, including to process your payment, fulfill your order, send notifications to you related to your account, purchases, returns, exchanges or other transactions, create, maintain and update your account, arrange for shipping, facilitate returns and exchanges, and enable you to post reviews.
- Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
- Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity.
- Communicating with You. We use your personal information to provide you with customer support, respond to your inquiries, and improve our Services.

COOKIES
Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see: https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site, including to remember your actions and preferences, run analytics, and better understand how you interact with our Site. For more information about Cookies, and how to disable them, please consult the "Help" section of your browser.

Please note that if you choose to remove or reject Cookies, this could affect the availability and functionality of our Services.

HOW WE DISCLOSE PERSONAL INFORMATION
We may need to share your personal information in the following situations:
- With Service Providers. We may share your personal information with service providers to help us provide our Services and fulfill our contracts with you, such as Shopify, payment processors, order fulfillment and logistics partners, and marketing platforms (including Meta).
- With Business and Marketing Partners. We may share your personal information with business and marketing partners to provide marketing services and events.
- When You Direct or Consent. We may share your personal information with any other third party where you have provided your consent.
- With Our Affiliates or Otherwise Within Our Corporate Group. We may share your personal information with our affiliates.
- In Connection with a Business Transaction. If we sell, sublicense, or otherwise transfer all or a portion of our business, including in connection with bankruptcy or similar proceedings, your personal information may be transferred as part of such transaction.

We disclose your personal information to the categories of service providers and other parties listed below. Depending on our reasons for disclosure, these recipients may be classified under data privacy laws as third parties, service providers, or business partners. To learn more about our data sharing practices, contact us at resinova.online@gmail.com.

USER GENERATED CONTENT
The Services may enable you to post product reviews and other user-generated content. If you choose to submit user-generated content to any public area of the Services, this content will be public and accessible by anyone.

THIRD PARTY WEBSITES AND LINKS
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies. We do not endorse or assume any responsibility for third-party sites, information, materials, products, or services.

CHILDREN'S DATA
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details below to request that it be deleted.

SECURITY AND RETENTION OF YOUR INFORMATION
We implement commercially reasonable technical, administrative, and organizational measures to protect personal information both online and offline from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no internet or email transmission is ever fully secure or error free.
We retain personal information for as long as necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

YOUR RIGHTS
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information:
- Right to Access/Know
- Right to Delete
- Right to Correct
- Right of Portability
- Right to Opt-out of Sale or Sharing, or Targeted Advertising

You may exercise any of these rights by contacting us at resinova.online@gmail.com.

COMPLAINTS
If you have complaints about how we process your personal information, please contact us at the address below. If you are not satisfied with our response, depending on where you live, you may have the right to appeal our decision by contacting us, or lodge your complaint with your local data protection authority.

INTERNATIONAL USERS
Please note that we may transfer, store, and process your personal information outside the country you live in, including the United States. Your personal information is also processed by staff and third-party service providers in these countries.

CONTACT
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us at resinova.online@gmail.com.

Last updated: July 7, 2026